Frequently asked questions

Ganax is a platform that connects influencers with brands, providing tools for campaign creation, collaboration, and monetization. We offer training, brand collaborations, and personalized content-creation support.

Ganax is available to influencers, content creators, and brands looking to build collaborative relationships and engage in social media marketing. You don’t need a professional social media account.

Create a Ganax profile and connect your social media accounts. For now, brands need to contact us to join Ganax at info@ganax.com.

Ganax offers a personalized experience, extensive training through the Ganax Academy, and real-time feedback tools to help influencers grow their income and engagement.

Browse our marketplace — designed like an app store — to view active campaigns that suit your niche and audience. Just click the “Earn” icon.

Go to the “Earn” section, claim a campaign, and read the brand guidelines and requirements. Create your content accordingly and submit it for approval through the platform.

Yes. Ganax lets influencers select the campaigns that best align with their values, audience, and interests.

Ganax works with brands across beauty, lifestyle, fitness, and more. We uphold a “do no harm” principle, so we don’t run campaigns for tobacco, alcohol, or political parties.

Ganax provides real-time feedback on content to ensure it aligns with brand guidelines, and brands can review and approve content before it is posted.

You’ll receive feedback on why it wasn’t approved, and you can make adjustments based on that feedback before resubmitting.

Participate in brand campaigns: create content based on the campaign requirements and get paid according to views and engagement.

Influencers are paid based on the performance of their content, such as views and engagement. Payments are processed within 30 days after campaign completion.

Ganax supports multiple payment options, including bank transfers, credit cards, and PayPal.

No. Ganax is open to influencers with any number of followers, helping both micro- and nano-influencers earn through authentic, engaging content.

Ganax uses analytics to track engagement — views, likes, shares, and comments — which are then used to calculate your earnings.

The Ganax Academy offers training and resources to help influencers improve their content-creation skills, optimize their social media strategy, and grow their income.

Once you sign up, you can access the academy directly through your profile and enroll in various courses.

Courses cover content strategy, viral video creation, lighting techniques, storytelling, monetization strategies, and more.

Yes — influencers get free access to Academy courses as part of their membership, and you receive a certificate upon completing a course.

We collect data such as your name, email address, phone number, device information, browsing activity, and any content you upload (photos, videos, or messages).

To improve your experience, facilitate campaigns, process payments, and personalize recommendations. We may also use it for marketing, security, and analytics.

We only share data with trusted third parties, such as payment processors and campaign partners, and we seek your consent where required by law.

We retain data only as long as necessary for the purpose it was collected. After that, it is deleted or anonymized.

Yes. You can set your profile visibility, choose which campaigns to join, and request account deletion at any time in line with our data-retention policy.

Yes, we use cookies to improve your experience and analyze traffic. You can manage preferences through the cookie banner, your browser settings, or our cookie settings page.

Influencers retain the rights to their content but grant brands a license to use it in accordance with the campaign terms.

Not unless you have explicit permission. All content on Ganax is protected by copyright and trademark laws. Brand assets you’re allowed to use are provided in each campaign’s brand briefing.

Violations may result in account suspension, removal from campaigns, or a permanent ban depending on severity.

You can report any violations of the terms of use, including inappropriate content, through the platform’s reporting system.

Reach out to customer support through the help center on the platform. Technical issues are addressed promptly.

Yes. You can update your personal information, social handles, preferences, and payment method any time from your account settings.

Contact our support team by email, through the help center, or via our social media channels. Our email address is info@ganax.com.